Frequently Asked Questions

How do I place an order on sharecuby.com?

Once you have chosen your products, add them to your shopping cart by clicking ADD TO CART.

Fill in delivery information (phone number is required).
Fill in payment information.

Which payment methods do you accept?

We accept the following payment methods:

• PayPal

• Visa

• American Express

• Mastercard

• Shop Pay

• Apple Pay

• Google Pay

Do you ship internationally?

Yes! We ship worldwide. All custom figurines are shipped directly from our studio in Asia to your doorstep.

Can I change my address?

Please contact our customer service team promptly if you need to adjust your shipping address.

• If your order has not yet been dispatched, you may request an address change.

• Once the package has been handed over to the courier — even if tracking information hasn’t been updated online — address modifications will no longer be possible.

Do you offer free shipping?

Yes, we provide free Standard Shipping for orders totaling $89 or more.

• Orders below $89: shipping fee ranges from $7.99 to $9.49 (calculated at checkout based on destination).

• Free shipping applies to standard delivery methods only; expedited shipping may incur additional fees.

• All free shipping orders are processed within our standard production timeline (see Production Time FAQ for details).

How long does it take to produce my order?

Production times vary by item type:

Standard Custom Items (e.g., cups, cardholders)
After design confirmation, production typically takes 2–3 business days.

Custom Toy Figures
Due to complex 3D modeling and hand-coloring, these require 7–12 business days from design approval to completion.

Please ensure timely design confirmation to avoid delays. For urgent orders, contact our team to discuss expedited production options.

Can I cancel or modify my order?

Policies depend on the production stage:

• Cancellation after design commencement: 50% refund will be issued (design costs already incurred).

• Modifications after design commencement:

  • 1st modification: free of charge

  • Additional modifications: $9.90 fee per request

• No changes after production starts: Customized products cannot be resold, and production costs are non-recoverable.

What is the status of my order?

Once your order has been processed, you will receive a shipping confirmation email.

If you do not receive the email, please check your junk/spam folder. You can also contact us to have it resent.

[Track My Order]

How can I find a product on sharecuby.com?

Products on the website are organized by category. A product is available for purchase whenever the ADD TO CART button appears.

Will I have to pay customs duties or import taxes?

For most customers in the United States, United Kingdom, and EU, our parcels are small personal gifts and usually do not incur customs duties.

However, customs regulations vary by country and order value. In the rare case that your local customs office applies a fee, you will be responsible for any duties, taxes, or import charges.

We always declare packages carefully to minimize the risk of additional charges, but we cannot guarantee tax-free delivery in all regions.

What do you declare on the customs form?

We usually declare items as “Handmade Resin Toy Gift” or “Art Toy Sample”, with a moderate value appropriate for small gifts, to help avoid excessive customs charges.

Can I request a specific declaration or invoice value?

If you have special requirements for customs declaration, feel free to leave a note at checkout or contact us immediately after placing your order. We will do our best to accommodate your request.

What if my package is delayed by customs?

Delays caused by customs clearance are beyond our control. If your tracking shows the package is held or pending inspection, we suggest contacting your local customs office for assistance.

What’s the delivery timing?

Typically, delivery takes 3–15 business days, depending on the shipping method and destination.

With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding. It’s our top priority to deliver your order as soon as possible.

[View Shipping Policy]

Will the order be shipped in separate parcels?

Typically, we ship all items within an order in a single package. However, there may be instances where we need to split your order into multiple shipments, such as when:

• Certain items are out of stock and require separate fulfillment

• Product sizes or weights exceed shipping carrier limitations

• Specific items have different production or delivery timelines

If your order needs to be split, our customer service team will reach out to you promptly to confirm the details and provide updated tracking information for each package.

How to track my order?

You can track your order using the Shop App or our [Track My Order] page.

All delivery tracking becomes available once you receive the shipping confirmation email.