Return Policy

Refund Policy

Stage	Refund Amount
Before design work starts	100% refund
After design begins, before production starts	50% refund
Once production begins	No refund

Please understand that this is a made-to-order item. Custom products cannot be resold and are non-returnable.

Wrong Item or Damaged Item

We carefully package all orders to ensure safe delivery. However, if you receive a wrong item or damaged item, please contact us immediately at service@bonchicly.com.

Return requirements:

Returns or exchanges must be initiated within 15 days of the delivery date
Items and gifts must be unused, undamaged, and in original packaging
Return shipping fees are the responsibility of the customer

Non-Refundable Situations

Damage or loss caused by the customer is non-refundable. The following situations are not covered by our return policy:

Product damage caused by exposure to corrosive substances or chemicals
Damage resulting from misuse, mishandling, or poor maintenance
Items that have been washed, worn, or soiled
Damage to items or gifts that are not the main product itself
Damage caused by a third party

Return Process

Returns will only be accepted if authorized by our customer service team.

To initiate a return:

Contact us at service@bonchicly.com to request authorization
Once authorized, ship the return package to the designated address
Provide all relevant tracking information
Refunds will be issued once we receive the return package

Shipping method: Please return by post office or registered mail only.
Customs/taxes: Any taxes charged on the return are the customer’s responsibility.

Satisfaction Guarantee

Your satisfaction is our priority.

If you are unsatisfied with your order due to a quality issue, please contact us within 7 days of receiving your order. The first step in the refund process is to reach out to our Customer Service team.